Basic knowledge of Marketing and Business Management
The objectives of Knowledge and Marketing Management are three-fold:
1.the first part of the course is about Knowledge Management and it will provide students the content and skills necessary to strategically manage individual, group and organizational knowledge assets.
2. the second part of Marketing Management students will learn the main guidelines to develop some digital strategies, according to different businesses (manufacturer, services and digital companies). Accordingly, the course will revise the main digital marketing activities that managers have to develop: offerings, channel distribution, pricing and communication, with a special focus on social media.
3. the third part of the course will provide the basic knowledge of branding and consumer behaviour in emerging markets from a strategic perspective.
In general the course, thanks to interactivity and team works, will develop:
- students’ essential knowledge, attitude and skills to work in managerial roles
- students’ ability to take decision in different contexts and contingencies
- personal skills and attitudes related to conflict management, listening, team building and management, assertiveness and leadership
- change management, learning innovation and crisis management attitudes
This course is divided in three main areas: 1. Knowlege Management (Prof. Jane Klobas); 2. Digital Marketing (Prof. Daniela Andreini);
3. Branding and Marketing in emerging markets (Prof. Mignon Reyneke)
1. Knowledge Management contents regard:
- the interpretation and understanding of the concept of knowledge management in terms of current business practices and technologies;
- the analysis of knowledge processes within an organization in terms of organizational performance and development;
- the identification of approaches that organizations may take to make a significant contribution to an organization’s knowledge processes, and explain the issues involved;
- the analysis of practical situations and preparing and presenting recommendations for enhancement of knowledge management.
2. Marketing Management content regards:
- the strategic role of marketing and develop the ability to define and analyze the marketing problems dealt by managers
- the interpretation and implementation of quantitative diagnostic tools and techniques for the marketing decision making process
- the interpretation and implementation of qualitative frameworks and techniques for the marketing decision making process
- the analysis of practical situations and preparing and presenting recommendations for enhancement of knowledge management.
3. Marketing in emerging markets aims at developing students’ ability to understand:
- the strategic role of marketing in emerging markets
- the customer behaviour in different contexts
- the interpretation and implementation of a marketing plan
- the analysis of practical situations and preparing and presenting recommendations for a better market strategy in emerging markets.
This course is based on a group-learning methodology, which requires cooperation among students and individual commitment. The aim of this course is to improve students’ cognitive abilities, critical evaluation of the given task and ability to work with others. For two months students will simulate to work in different marketing departments.
Students are required to:
- Attend at least 75% of the classes in order to participate actively in the work group and business testimonials, in order to put into practice the knowledge acquired
- participate actively in class case discussions, general discussions in order to develop the collective learning process
- read papers in advance and contribute to the discussion at the end of students’ presentation;
- write case study reports in groups and deliver for reviews to activate the skills related to the topics
The first and the third parts of the course will be taught by the following Visiting Professors:
- Prof. Jane Elizabeth Klobas -University of Western Australia
- Prof. Mignon Reyneke - University of Cape Town
For attendee students the grade will be composed by 8 assignments (individual and group assignments). Each assignment will have a different weight from 0 to 100 and students will receive a grade from 0 to 32 (30 with lode) for each assignment. The final grade will be a weighted average of assignment grades. For attendee students the grades will be send by email one week after the course. Students can accept or refuse the exam grades. In case of refusal, students will have to pass an exam as non-attendee students.
For non-attendee the exam will be written and based on course texts. The exam will be composed by two open-ended questions (from 0 to 20 points) and one case study to solve (from 0 to 12 points).For non-attendee students, the grades will be sent by email within three week from the day of the exam. Students can accept or refuse the exam grade.
In case of remote or mixed teaching, the course and the related exams will change accordingly.