no formal requirements, BUT
Statistics
is needed to understand this course.
Why Quality Management?
'per se':
- learn basics about Quality Systems;
- study cases of Statistical Process Control;
for its educational content (note that Quality task are often given as entry level jobs):
- multi-functional (good viewpoint over a Firm);
- useful (to comply with Quality Standards);
- awkward (sometimes Quality is felt like a nuisance).
- introduction;
- the "7 quality tools";
- control charts (details);
- sampling;
- standards (overview).
Lectures and some numerical applications
Written and oral test.
Course text:
- course slides (PDF)
- D.C. Montgomery, Statistical Quality Control, John Wiley (also in Italian).